Tenant FAQs and troubleshooting
When encountering problems with login, employee permissions, attachments, production scheduling or production reporting, first check the company and current employees, and then check according to the corresponding business links. There is no need to repeatedly create files or submit multiple submissions instead of troubleshooting.
What should I do if employees can log in but cannot see the functions?
First check whether the employee is enabled and whether the role contains corresponding menu and button permissions; the position is used for position identity and does not automatically grant all operations. Contact the enterprise administrator to check and log in again after adjustment.
Why are the employee employee badge information incorrect?
Go back to "Basic Information → Employee" to check the name, username, position, photo, phone number and date of joining, save and re-enter the terminal; do not just change the role name.
What should I do if the CSV partial import is successful?
The failure reason is processed according to the returned row number. The successful employees are queried first, and only the failed data is retried. Currently, email and password are required for import, and information such as photos, mobile phone numbers, and joining dates will be provided separately according to the supported scope.
Why is there no task in the terminal?
Check in turn whether the enterprise, production line, workstation binding, terminal activation and network, production schedule have been saved and started, as well as task execution time and status. Being online does not mean that the device has current tasks.
Why aren’t SOPs updated?
Check the product, draft submission, review results and valid versions, and then check the documents and terminal synchronization used for production scheduling. Failure to submit drafts and historical previews does not mean that the site has received the latest version.
Why was the reported work quantity rejected?
The input needs to be an integer greater than zero, good products and defective products are non-negative integers and the sum of the two is equal to the input; check the tasks, employees, workstations and processes at the same time. When receiving a duplicate or conflict prompt, check the administration console record first.
Why aren't ads or broadcasts showing?
Check task activation status, start and end dates, daily time period, terminal network and synchronization; administration console simulation preview is not live display evidence.
Why can't I upload or activate?
Upload checks the permissions, format, single file limit and total capacity respectively; activation checks the device architecture, key applicable model and usage status. Follow the corresponding prompts to avoid repeatedly uploading or trying the same key on multiple devices.
How do I provide feedback to my business administrator or support staff?
Describe the operation entrance, occurrence time, steps, account roles and error prompts, and provide screenshots with the personnel information blocked. Do not send passwords, verification codes, activation keys, or controlled access links. The support email is support@esops.cc.
Related information:Implementation Notes · Free resources and upgrades · Terminal download